Refund & Cancellation Policy

Last updated: 17 July 2026

This policy applies to paid subscriptions to the Verimetriq platform operated by NOETIKOS LTD.

1. Billing cycle

Subscriptions are billed monthly in advance via Stripe, in the currency you selected at checkout (EUR or GBP). Your plan renews automatically at the end of each billing period unless cancelled.

2. Cancellation

• You can cancel at any time from the billing settings or by emailing support@verimetriq.com.
• Cancellation takes effect at the end of the current billing period; you keep access until then.
• No further charges are made after cancellation.

3. 14-day money-back guarantee

• If Verimetriq is not right for you, request a full refund of your first payment within 14 days of the initial purchase — no questions asked.
• The guarantee applies once per organisation and does not cover renewal payments.

4. Refunds outside the guarantee

• Renewal payments are generally non-refundable, except where required by applicable consumer law.
• If a billing error occurs on our side (e.g. duplicate charge), we refund the erroneous amount in full.
• Extended service unavailability caused by us may be compensated pro rata upon request.

5. How to request a refund

Email support@verimetriq.com from the address associated with your account, stating the organisation name and payment date. Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank.